Important information about signed-for deliveries. The courier will normally accept a signature from any person at the delivery address. Once a parcel is accepted and signed for, the responsibility for it passes to the customer, not the signatory. Where the outer packaging is damaged, you should not sign or accept this. If the driver will […]
Despatch and delivery
How long will it take to despatch and deliver a colour supplies order? Your order will be processed when payment has cleared which can take up to 3 working days and our offices are closed on all UK Bank Holidays. Colour supplies orders are processed and despatched Monday to Friday, excluding Bank Holidays. All deliveries […]
Customs and sales tax
Our terms of trade and sales tax terms apply. Orders for delivery outside the UK may be subject to additional taxes. These taxes are not included in our shipping costs. Contact your local Customs office for details. Please note that you are responsible for any taxes or fees which may be charged by your own […]
Extra discounts?
Do you offer a discount when ordering a larger quantity of colour supplies? We already offer quantity or volume discounts on the trade prices in the wholesale colour supplies store. The shopping cart automatically applies the appropriate volume discount when you set the quantity for the product. Not all products are available with quantity discounts. […]
Can I amend my order?
Can you send me extra extra colour supplies that I forgot to put on my order and charge my credit card with the extra amount? For security reasons, we do not keep any customer card details on file, only the card processing bank has your details, so we are unable to charge your card with […]
No minimum order quantity
Can I order just one individual drape? Absolutely. There are no minimum orders on any of our products. You could order just one drape, one fabric fan, a colour wheel. No problem. When ordering individual drapes in quantities of 20 or more, allow a further 7 to 14 working days for delivery. When ordering any […]
